Last updated: 7 November 2026
Our downloads are digital and delivered the moment you pay, so all sales are final and we don’t offer refunds. Please read each download’s description, and ask us before you buy if you’re not sure it’s right for you.
If something goes wrong
- A file won’t download or open. Email us and we’ll fix it or send you a working copy.
- You lost your files. Get fresh download links any time on our downloads page.
- Your personalized planner has the wrong city. You can make up to three planners per order from your order page, so just make another one.
Payments
If you bought from the United States, Intelligent Designz is the seller: you paid the listed price with no tax, and your receipt and card statement show Intelligent Designz. Questions about a charge can go to hello@intelligentdesignz.com. If you bought from anywhere else, Link, a Stripe service, is the seller on your receipt and added any local tax; questions about a charge can go to us or to Link support. If your bank reverses a payment, its download links stop working.
Your legal rights
This policy doesn’t affect any rights you have under the consumer laws where you live.
Contact
Email hello@intelligentdesignz.com with your order email and the name of the download. We reply within two working days.